Posts Tagged: Machine Learning

Customer Care Means Listening Not Measuring

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Customer Care is like fishing. You can measure your success on sheer volume, but the party on the other end of the line may not feel the same way. NTT DATA Services recently conducted a survey and about how companies manage automated solutions in customer service. At a high level the results are 80% of […]

Augury: Machines Talk and Talk. Do People Listen?

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Sometime Big Data, should be labeled as Too Big Data, at least when it comes to human comprehension. One of the problems with IoT adoption is the fact that people get in the way of understanding their own results. In previous a previous survey by James Brehm and Associates in cooperation with IoT Evolution we […]