Customer Care is like fishing. You can measure your success on sheer volume, but the party on the other end of the line may not feel the same way. NTT DATA Services recently conducted a survey and about how companies manage automated solutions in customer service. At a high level the results are 80% of […]
Posts Tagged: Machine Learning
Augury: Machines Talk and Talk. Do People Listen?
Sometime Big Data, should be labeled as Too Big Data, at least when it comes to human comprehension. One of the problems with IoT adoption is the fact that people get in the way of understanding their own results. In previous a previous survey by James Brehm and Associates in cooperation with IoT Evolution we […]
Anaqua: Finding the Blue Ocean in a Sea of Red Tape
In case you don’t know the reference, W. Chan Kim and Renée Mauborgne wrote the book on making sure you are not chasing innovation in a market that is already crowded (Red Oceans) and how to find the strategy that leads to innovation and new opportunities. Speaking with Karen Taylor the general manager of Asia […]
SMBC: Machine Learning, a flowchart
“Once you realize there is no hope, you can just relax and enjoy the progress in machine learning.”
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